Security Operations Center (SOC)

Attack at 3 AM - Company Lost €1.2 Million

A manufacturing company was attacked by ransomware on Saturday at 3:17 AM. Malware spread for 14 hours before anyone noticed on Monday morning. 80% of production systems were encrypted. Downtime cost: €1.2 million.

Without 24/7 SOC:

• Attacks remain undetected for hours or days (average 197 days)
• No response in the critical first minutes of an attack
• You don’t meet NIS2 monitoring requirements
• Downtime costs tens of thousands per hour

SOC Ready to Go - Without Building a Team

Don’t wait 18 months to build your own SOC for millions. Our security analysts team monitors your infrastructure 24/7/365 from the day you sign the contract.

What you get:

• SIEM monitoring with IBM QRadar, Splunk, or Microsoft Sentinel
• Threat detection with AI/ML and global threat intelligence
• Tier 1, 2, and 3 analyst team available non-stop
• Average incident response time under 15 minutes (MTTR)
• Proactive threat hunting every week
• Monthly reports with metrics for management
• Support for NIS2 compliance reporting

How Does Incident Handling Work at nFlo SOC?

The diagram below shows the standard security alert handling process by our SOC team - from detection to incident closure.

flowchart TD
    subgraph DETECTION["🔍 DETECTION"]
        A[Alert from SIEM/EDR/NDR] --> B{Tier 1: Initial Analysis}
        B -->|False Positive| C[Close + Rule Tuning]
        B -->|True Positive| D[Escalate to Tier 2]
    end

    subgraph ANALYSIS["🔬 ANALYSIS"]
        D --> E[Tier 2: Deep Analysis]
        E --> F{Severity Assessment}
        F -->|Low/Medium| G[Remediation Recommendations]
        F -->|High/Critical| H[Escalate to Tier 3 + Client]
    end

    subgraph RESPONSE["⚡ RESPONSE"]
        H --> I[Tier 3: Incident Response]
        I --> J[Containment - Isolate Threat]
        J --> K[Eradication - Remove]
        K --> L[Recovery - Restore]
    end

    subgraph CLOSURE["📋 CLOSURE"]
        G --> M[Report + Recommendations]
        L --> M
        M --> N[Lessons Learned]
        N --> O[Update Playbooks]
    end

    style DETECTION fill:#1e1b4b,stroke:#6366f1
    style ANALYSIS fill:#1e1b4b,stroke:#6366f1
    style RESPONSE fill:#1e1b4b,stroke:#6366f1
    style CLOSURE fill:#1e1b4b,stroke:#6366f1

Key Process Metrics

Stage	nFlo SLA	Industry Benchmark
Response Time (MTTR)	< 15 min	4-24 hours
Time to Escalation	< 30 min	1-4 hours
Critical Containment	< 1 hour	4-8 hours
Post-Incident Report	24-48 hours	1-2 weeks

Who Is It For?

This service is for you if:

• You’re subject to NIS2 and need continuous security monitoring
• You don’t have a budget of €500K+ annually for your own SOC
• Your IT team lacks security operations competencies
• You need fast incident response times (SLA)
• You want predictable costs instead of recruiting and training

SOC Support Levels

Tier 1 - Alert Monitoring

Our Tier 1 team works 24/7 and:

• Monitors all SIEM alerts
• Conducts initial analysis and classification
• Escalates serious incidents to Tier 2
• Closes false positives

Tier 2 - Incident Analysis

Tier 2 analysts handle:

• In-depth security incident analysis
• Threat hunting - proactive threat searching
• Creating remediation recommendations
• Adjusting detection rules

Tier 3 - Expert Response

Tier 3 experts engage in:

• Most complex incidents
• Forensic analysis (digital forensics)
• Malware reverse engineering
• Support in audit preparation