Ivanti Neurons

What is Ivanti Neurons?

Ivanti Neurons is a cloud AI platform that automates IT management. It combines endpoint management, ITSM, and security in one portal. Main innovation is “self-healing” - computers automatically detect and fix problems.

Problem it solves:

• Helpdesk flooded with tickets “computer slow”, “printer not working”
• IT reactive - first problem, then fix
• Silos - UEM, ITSM, security are separate systems
• On-prem infrastructure requires management

Ivanti Neurons:

• AI detects problem before user reports it
• Automatically fixes common problems
• One portal for IT ops, security, service desk
• Cloud - no servers to manage

How does Self-Healing work?

Traditional approach:

flowchart LR
    A[User] -->|"Computer slow"| B[Ticket]
    B --> C[IT checks]
    C --> D[Fix]
    D --> E[2-4 hours]

    style A fill:#dc2626,stroke:#b91c1c,color:#fff
    style B fill:#f59e0b,stroke:#d97706,color:#fff
    style C fill:#f59e0b,stroke:#d97706,color:#fff
    style D fill:#22c55e,stroke:#16a34a,color:#fff
    style E fill:#64748b,stroke:#475569,color:#fff

Ivanti Neurons Self-Healing:

flowchart TD
    A[Neurons Agent] -->|detects| B["RAM 95%, cache 10GB"]
    B --> C[AI analyzes]
    C -->|"Causing slowdown"| D[Automatic action]
    D -->|clears cache, optimizes| E[Problem solved]
    E --> F[User doesn't notice]

    style A fill:#6366f1,stroke:#4f46e5,color:#fff
    style B fill:#f59e0b,stroke:#d97706,color:#fff
    style C fill:#8b5cf6,stroke:#7c3aed,color:#fff
    style D fill:#22c55e,stroke:#16a34a,color:#fff
    style E fill:#22c55e,stroke:#16a34a,color:#fff
    style F fill:#22c55e,stroke:#16a34a,color:#fff

Self-healing examples:

Problem	Automatic fix
Full disk	Clean temp, old logs
Slow computer	Restart services, cache cleanup
No VPN connection	Restart VPN client
Certificate expiring	Certificate renewal
Old browser version	Automatic update

Ivanti Neurons Modules

AI and Predictive Analytics

Ivanti Neurons uses AI to:

1. Predict problems:

• “This laptop will have disk problems within 30 days”
• “These 50 computers are vulnerable to attack, priority patching”

2. Automate decisions:

• “This ticket can be closed automatically (self-healing worked)”
• “Route this report to security team, not helpdesk”

3. Recommendations:

• “10% of devices have problem X, consider global action”
• “Patch Y causing problems, hold deployment”

Neurons vs Traditional Ivanti (On-prem)

Aspect	Ivanti Neurons (cloud)	Ivanti on-prem
Infrastructure	Zero (cloud)	Servers, DB
Updates	Automatic	Manual
Self-healing	Yes	No
AI/ML	Built-in	Limited
Deployment time	Days	Weeks/months
Scalability	Unlimited	Requires planning

Ivanti Strategy: Neurons is the future, on-prem is legacy (but still supported).

Hyper-Automation (Workflow)

Create automations without coding:

flowchart LR
    A[Trigger] --> B{Condition}
    B -->|Met| C[Action]
    B -->|Not met| D[Stop]

    style A fill:#6366f1,stroke:#4f46e5,color:#fff
    style B fill:#f59e0b,stroke:#d97706,color:#fff
    style C fill:#22c55e,stroke:#16a34a,color:#fff
    style D fill:#64748b,stroke:#475569,color:#fff

Example - new laptop onboarding:

flowchart LR
    A[New laptop] --> B{Department?}
    B -->|Sales| C[Sales Package]
    B -->|Dev| D[Dev Package]
    B -->|HR| E[HR Package]
    C --> F[Ready]
    D --> F
    E --> F

    style A fill:#6366f1,stroke:#4f46e5,color:#fff
    style B fill:#f59e0b,stroke:#d97706,color:#fff
    style C fill:#22c55e,stroke:#16a34a,color:#fff
    style D fill:#22c55e,stroke:#16a34a,color:#fff
    style E fill:#22c55e,stroke:#16a34a,color:#fff
    style F fill:#10b981,stroke:#059669,color:#fff

Capabilities:

• Visual workflow designer (drag & drop)
• Ready templates (onboarding, offboarding, patching)
• Integrations (ServiceNow, Slack, Teams)
• Triggers (event, schedule, ticket)

Who is it for?

Specifications

Parameter	Value
Deployment	Cloud (SaaS only)
Agent	Windows, macOS, Linux, iOS, Android
Integrations	ServiceNow, Jira, Slack, Teams, Azure AD
AI/ML	Built-in, continuously learning
Compliance	SOC 2, ISO 27001, GDPR

FAQ

Does Neurons replace on-prem Endpoint Manager? It can, but doesn’t have to. You can have hybrid - Neurons cloud + on-prem for special requirements.

How does self-healing work? Agent collects metrics → AI analyzes → detects anomaly → triggers automatic fix (script, service restart, cleanup).

Does it require Ivanti on-prem? No. Neurons is standalone cloud. But can integrate with existing on-prem Ivanti.

How fast is deployment? Basic Neurons: days. Agent deployment to devices is main effort.

Does AI really work? Yes, but requires data. The longer it runs, the better predictions. Initially relies on Ivanti’s global patterns.

Does it integrate with ServiceNow? Yes. Bidirectional sync of tickets, CMDB, workflows.

What if self-healing doesn’t work? Escalation - creates ticket for IT with full context (what it tried, why it didn’t work).

Does nFlo deploy Neurons? Yes. Platform configuration, agent deployment, workflow creation, integrations.