Managed Endpoint Protection (EDR/XDR)

What is Managed EDR/XDR?

Managed Endpoint Protection is a managed service for protecting endpoints (workstations, laptops, servers) powered by an EDR/XDR platform with 24/7 monitoring, threat hunting, and incident response by nFlo’s team.

Attribute	Value
Technology	CrowdStrike Falcon, SentinelOne
Monitoring	24/7/365
Critical response	15 minutes
Detection rate	>95% (vs <50% traditional AV)
Systems	Windows, macOS, Linux, Cloud, Containers

Endpoints are the most common attack entry point — phishing leads to workstation compromise, then lateral movement. Professional EDR detects threats invisible to antivirus.

EDR Without People is an Alarm Without Security

Organizations buy EDR licenses but lack staff to monitor alerts. EDR generates thousands of daily events — without expert analysis, most threats are ignored or lost in false positive noise.

Without managed EDR:

• Thousands of daily alerts — nobody analyzes them
• Traditional AV detects <50% of threats
• Fileless malware, living-off-the-land — invisible to AV
• Ransomware spreads across the network in minutes

CrowdStrike / SentinelOne Managed by Experts

Our Managed Endpoint Protection combines Gartner-leading EDR/XDR technology with an analyst team that monitors alerts 24/7, conducts threat hunting, and responds to threats.

What you get:

• EDR/XDR agent deployment on all endpoints
• Detection and response policy configuration
• 24/7 alert monitoring by analyst team
• Active response: host isolation, kill process, quarantine
• Threat hunting: proactive searching, IOC sweeps
• Policy management: tuning, exclusions, update management
• Monthly reports: alerts, incidents, coverage, top threats
• Quarterly tuning: optimization, new detection rules

Service Architecture and Operating Model

Managed EDR/XDR is not just a license and agent installation — it is a complete operating model with a dedicated analyst team.

Layered Response Model

• L1 — Triage (24/7): first-line analysts monitor alerts in real time, classify severity, eliminate false positives, and escalate confirmed threats. Triage time: under 15 minutes for critical alerts
• L2 — Investigation: second-line analysts conduct in-depth incident analysis — event correlation, timeline reconstruction, scope analysis to determine compromise extent. They leverage EDR telemetry to reconstruct the full attack chain
• L3 — Threat Hunting & Forensics: proactive threat hunting based on IOC/IOA from threat intelligence, behavioral analysis, and forensic investigation for confirmed incidents

Threat Intelligence and Custom Detection Rules The nFlo team maintains a library of custom detection rules based on current APT campaigns, ransomware families, and commodity malware. Rules are built on the MITRE ATT&CK framework and updated weekly from threat intelligence feeds (OSINT + commercial). For each client, we create contextual rules reflecting industry-specific patterns — for example, detecting lateral movement in healthcare environments or financial data exfiltration attempts.

Reporting and Reviews Monthly operational reports include: alert volumes (total, true positive, false positive), detected and handled incidents, threat hunting results, endpoint coverage, and recommendations. Quarterly strategic reviews cover policy tuning, threat trend analysis, and configuration change planning.

Who Is It For?

This service is for you if:

• You have EDR but no team to monitor alerts
• You want professional EDR/XDR with full management
• You need endpoint protection beyond antivirus
• You must meet NIS2 system protection requirements
• You’re looking for a subscription model with clear SLA

Packages

PROTECT

Basic EDR protection:

• EDR license + deployment
• 8x5 alert monitoring
• Automatic quarantine
• SLA response: 4h (critical)

From €8/endpoint/month | Min. 50 endpoints

DETECT & RESPOND

Full protection with 24/7 monitoring:

• EDR license + custom policies
• 24/7 monitoring + L1 response
• Remote isolation capability
• SLA response: 1h (critical)

From €13/endpoint/month | Min. 100 endpoints

ADVANCED

XDR with threat hunting:

• XDR license + cloud/identity/network integration
• 24/7 monitoring + proactive threat hunting
• Full L1/L2/L3 response + forensic investigation
• SLA response: 15 min (critical)

From €20/endpoint/month | Min. 200 endpoints

Related Glossary Terms

Learn more about key concepts related to this service:

• EDR
• ICS
• IOC
• NIS2
• OT (Operational Technology)
• SCA
• Tor
• XDR