Managed Endpoint Protection (EDR/XDR)
You buy EDR licenses, but who monitors thousands of daily alerts? Our analyst team manages your EDR/XDR 24/7 — triaging alerts, conducting threat hunting, isolating compromised hosts, and responding to incidents. CrowdStrike or SentinelOne managed by nFlo experts.
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What is Managed Endpoint Protection (EDR/XDR)?
Managed EDR/XDR (Endpoint Detection and Response / Extended Detection and Response) is a managed endpoint protection service covering workstations, laptops, and servers — powered by an EDR/XDR platform with 24/7 monitoring, threat hunting, and incident response by nFlo's team. Professional EDR detects threats invisible to antivirus: fileless malware, living-off-the-land techniques, and lateral movement.
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Discuss Managed Endpoint Protection (EDR/XDR) with your dedicated account manager.
EDR without experts is like an alarm without security — nobody responds
EDR/XDR with an analyst team — 24/7 protection
Managed Protection
EDR/XDR platform deployment, configuration, and management
24/7 Monitoring
Continuous alert analysis, threat hunting, anomaly detection
Active Response
Host isolation, malware kill, IR coordination
What is Managed EDR/XDR?
Managed EDR (Managed Endpoint Protection, that is EDR run as a service) is a managed service for protecting endpoints (workstations, laptops, servers) powered by an EDR/XDR platform with 24/7 monitoring, threat hunting, and incident response by nFlo’s team.
| Attribute | Value |
|---|---|
| Technology | CrowdStrike Falcon, SentinelOne |
| Monitoring | 24/7/365 |
| Response SLA (critical) | agreed in the contract, depending on package |
| Detection rate | Significantly higher than traditional AV |
| Systems | Windows, macOS, Linux, Cloud, Containers |
Endpoints are the most common attack entry point — phishing leads to workstation compromise, then lateral movement. Professional EDR detects threats invisible to antivirus.
EDR Without People is an Alarm Without Security
Organizations buy EDR licenses but lack staff to monitor alerts. EDR generates thousands of daily events — without expert analysis, most threats are ignored or lost in false positive noise.
Without managed EDR:
- Thousands of daily alerts — nobody analyzes them
- Traditional AV detects only some threats
- Fileless malware, living-off-the-land — invisible to AV
- Ransomware spreads across the network in minutes
CrowdStrike / SentinelOne Managed by Experts
Our Managed Endpoint Protection combines Gartner-leading EDR/XDR technology with an analyst team that monitors alerts 24/7, conducts threat hunting, and responds to threats.
What you get:
- EDR/XDR agent deployment on all endpoints
- Detection and response policy configuration
- 24/7 alert monitoring by analyst team
- Active response: host isolation, kill process, quarantine
- Threat hunting: proactive searching, IOC sweeps
- Policy management: tuning, exclusions, update management
- Monthly reports: alerts, incidents, coverage, top threats
- Quarterly tuning: optimization, new detection rules
Service Architecture and Operating Model
Managed EDR/XDR is not just a license and agent installation — it is a complete operating model with a dedicated analyst team.
Layered Response Model
- L1 — Triage (24/7): first-line analysts monitor alerts in real time, classify severity, eliminate false positives, and escalate confirmed threats. Critical-alert triage follows the package SLA (times for PROTECT, DETECT & RESPOND and ADVANCED agreed in the contract)
- L2 — Investigation: second-line analysts conduct in-depth incident analysis — event correlation, timeline reconstruction, scope analysis to determine compromise extent. They leverage EDR telemetry to reconstruct the full attack chain
- L3 — Threat Hunting & Forensics: proactive threat hunting based on IOC/IOA from threat intelligence, behavioral analysis, and forensic investigation for confirmed incidents
Threat Intelligence and Custom Detection Rules The nFlo team maintains a library of custom detection rules based on current APT campaigns, ransomware families, and commodity malware. Rules are built on the MITRE ATT&CK framework and updated weekly from threat intelligence feeds (OSINT + commercial). For each client, we create contextual rules reflecting industry-specific patterns — for example, detecting lateral movement in healthcare environments or financial data exfiltration attempts.
Reporting and Reviews Monthly operational reports include: alert volumes (total, true positive, false positive), detected and handled incidents, threat hunting results, endpoint coverage, and recommendations. Quarterly strategic reviews cover policy tuning, threat trend analysis, and configuration change planning.
Who Is It For?
This service is for you if:
- You have EDR but no team to monitor alerts
- You want professional EDR/XDR with full management
- You need endpoint protection beyond antivirus
- You must meet NIS2 system protection requirements
- You’re looking for a subscription model with clear SLA
Packages
PROTECT
Basic EDR protection:
- EDR license + deployment
- 8x5 alert monitoring
- Automatic quarantine
- SLA response (critical): agreed in the contract
From €8/endpoint/month | Min. 50 endpoints
DETECT & RESPOND
Full protection with 24/7 monitoring:
- EDR license + custom policies
- 24/7 monitoring + L1 response
- Remote isolation capability
- SLA response (critical): agreed in the contract
From €13/endpoint/month | Min. 100 endpoints
ADVANCED
XDR with threat hunting:
- XDR license + cloud/identity/network integration
- 24/7 monitoring + proactive threat hunting
- Full L1/L2/L3 response + forensic investigation
- SLA response (critical): agreed in the contract
From €20/endpoint/month | Min. 200 endpoints
How does Bitdefender GravityZone XDR work in the Managed EDR/XDR service?
EDR sees workstations and servers. An attack that starts with a message in a mailbox, moves across the network and ends with an account takeover in Active Directory leaves traces in several places at once - and that is where XDR comes in. Bitdefender GravityZone XDR adds sensors from other layers to the endpoint telemetry:
- Identity - Active Directory, Azure AD and cloud identity providers: behavioural anomalies, compromised credentials, lateral movement attempts.
- Network - traffic analysis for lateral movement, data exfiltration, port scanning and brute force attacks, including on IoT and unmanaged devices.
- Cloud - security events in AWS, Azure and Google Cloud.
- Productivity applications - Office 365 and Google Workspace: phishing, password guessing attempts and unusual account behaviour.
The correlation engine joins the signals from these sources into a single incident, describes it in plain language, shows the attack chain graphically and proposes actions - for example isolating a workstation, deleting a message or suspending an account. The vendor licenses XDR as the GravityZone Business Security Enterprise platform with a separately purchased add-on for each sensor category (network, identity, cloud, productivity applications), so the scope is matched to the environment rather than bought as a whole.
Division of roles. Bitdefender describes GravityZone XDR as a cloud-delivered product for organizations that want to run the technology in-house. In the Managed EDR/XDR service that role is taken over by the nFlo team: we match the sensors to the environment, configure the policies, analyse incidents in the console and carry out remediation actions within the scope agreed with the client. The organization receives an incident description and recommendations instead of raw alerts.
We have collected the platform details on the Bitdefender GravityZone XDR page. If you want to check which sensors make sense for your organization, contact us.
Related Glossary Terms
Learn more about key concepts related to this service:
How we work
Our proven service delivery process.
Assessment
Endpoint inventory, current AV/EDR solution analysis
Pilot
Deployment on 10-20% of endpoints, policy testing
Rollout
Mass deployment, old AV removal, SOC onboarding
Tuning
False positive reduction, policy optimization, custom rules
Operate
24/7 monitoring, threat hunting, reporting, quarterly reviews
Benefits for your business
What you gain by choosing this service.
Beyond Antivirus
Fileless malware, LOLBins and lateral movement
From €8/endpoint
Less than a coffee for each employee
No Recruiting
No need to build a SOC team
NIS2 Compliance
Endpoint and system protection
Related Articles
Expand your knowledge with our resources.
Network traffic analysis with NetFlow and IPFIX flows: what you see, what you miss and how it supports NIS2
The firewall guards the perimeter, EDR guards devices with an agent. Traffic between servers, printers and cameras inside the network falls outside both. We show what can be detected from flows alone, when you need packet capture and what network data you need within 24 hours of detecting an incident.
Read more →Server firmware security: BMC, root of trust and Secure Boot in practice
A server contains a second computer with its own network, accounts and vulnerabilities — the BMC controller. A firmware modification survives an OS reinstall, and EDR will not see it. We show what to ask when buying an x86 server and where to start in an existing server room.
Read more →Why SIEM without a SOC does not work: the alert nobody owns
A deployed SIEM with nobody behind it is an expensive log store — the alerts are produced, they are simply never qualified. We break down the four tasks that stay with people and process, and compare an in-house team, a managed service and a hybrid model.
Read more →Frequently Asked Questions
Common questions about Managed Endpoint Protection (EDR/XDR).
Do we need our own SIEM?
No. EDR/XDR has its own console and analytics. On request, we can integrate with your SIEM for full event correlation.
What happens to our current antivirus?
It gets uninstalled — EDR/XDR replaces traditional AV and is significantly more effective.
Does the agent slow down computers?
Modern EDR agents (CrowdStrike, SentinelOne) consume <1% CPU and <100MB RAM. Users notice no difference.
How long does deployment take?
From 4 weeks (100 endpoints) to 12+ weeks (2000+ endpoints). Pilot on 10-20% of endpoints starts in the first week.
How does managed EDR differ from buying an EDR license alone?
A license gives you a tool: an agent on your devices and a console where alerts appear. Managed EDR is a service in which a team of analysts assesses, investigates and handles those alerts — deciding whether to isolate a host, running threat hunting and tuning policies. The difference is not the technology but who uses it day to day.
Does managed EDR help meet NIS2 requirements?
It helps in one area. The NIS2 directive (Article 21(2)) lists measures that essential and important entities must put in place — among them incident handling. Managed EDR supports it on endpoints: it detects an incident and makes it possible to investigate and respond. The other Article 21 measures — including risk analysis, business continuity and supply chain security — require separate work.