Expert support in OT incident handling

When an attack occurs, we will provide you with immediate support from our experts to help you regain control, contain the threat and restore production as quickly as possible. Our Incident Response team is ready to support your team through the toughest of times, providing unique OT security expertise.

Do you need urgent support? Talk to an expert

Support for companies during real incidents

Access to experts within hours

Experience in post-breach analysis (forensics)

During an attack, your team is overloaded. Wrong decisions made under pressure can cost millions.

Detecting a security incident in your production network is the beginning of chaos. Your internal IT and OT team faces tremendous pressure. They must simultaneously fight the threat, search for its cause and communicate with management, all while every minute of downtime generates losses.

In more than 70% of cases, companies make mistakes that lead to the destruction of key evidence or reinfection.

True story: how restoring a backup too quickly doubled losses

The manufacturing plant detected ransomware on a SCADA server. The IT team, acting under time pressure, immediately restored the server from a backup from a day ago and resumed production.
Two days later, the server was encrypted again. It turned out that the IT team had only removed the symptom (encrypted files), not the cause. The attackers had been accessing the network all along through another previously compromised device, and were just waiting for the system to come back online.

During a fire, you don’t send your employees with office fire extinguishers into action – you call the fire department. In the event of a cyber attack on production, you need OT incident response specialists.

Is your team able to simultaneously put out the fire (stop the attack) and investigate (look for the cause) without making costly mistakes?

Our solution: calm, methodology and experience in the midst of a crisis

Our support service is not just additional hands on work. It’s first and foremost access to proven methodology and experience. In a moment of chaos, we put in place a proven response process that allows you to systematize your actions, make the right decisions and avoid common mistakes made under pressure.

Our approach is based on 3 pillars:

Root cause analysis

We help answer key questions: how did the attacker get in? What did he do? Does he still have access? We analyze logs and network traffic to find the source of the problem.

Support in containing the threat

We advise on how to effectively and securely isolate infected systems to prevent further spread of the attack and minimize the impact on production.

Assist in securely restoring systems

We support the process of removing malware and safely restoring systems. We verify that there are no “back doors” left in the system.

Our incident response process in 5 steps

We act quickly, methodically and in full cooperation with your team.

Step 1

Notification and immediate contact (up to 30 min)

Upon receipt of your request, our on-call expert will contact you to make an initial assessment of the situation.

Step 2

Remote analysis and preliminary recommendations (2-4 h)

Our team connects remotely to begin analysis and make initial key recommendations to stop the attack.

Step 3

Joint action to remove the threat

We work hand-in-hand with your IT/OT team, guiding them through the process of identifying the source, isolating and eliminating the threat.

Step 4

Support in restoration and monitoring

We help securely restore systems and implement additional monitoring to ensure that the attacker does not return.

Step 5

Post-incident report with lessons for the future

You receive a report describing the incident, its causes and recommendations that will prevent similar situations in the future.

Talk about simulating an attack on your systems

What does your business gain? Quick return to normalcy

Expert support during a crisis is the fastest way to regain control and stability.

Regain control faster and reduce downtime

An experienced response team works faster, more efficiently and more precisely, which directly reduces production paralysis time and minimizes losses.

Confidence that the threat has been fully removed

Avoid the risk of reinfection. With our analysis, you are assured that the root cause of the attack (and not just the symptom) has been identified and eliminated.

Relief and support for your team

Take tremendous pressure off your IT and OT team. Give them the support of experts who deal with these situations on a daily basis and can keep them calm.

Using the crisis as a lesson for the future

Turn a costly incident into a valuable lesson. Our report will give you concrete tips on how to strengthen your defenses to avoid similar problems.

During an incident, every minute matters. Don’t act alone.

If you have just experienced a security incident or suspect that your systems have been compromised, contact us immediately. Our team is ready to help you.

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Contact us to discover how our end-to-end IT solutions can revolutionize your business, increasing security and efficiency in every situation.