OT Incident Response Expert Support
OT incident is not just an IT problem - it's risk of stopping production. You get access to OT security experts who understand SCADA, PLCs and consequences for physical processes. No need to build your own team.
Describe your scope — your account manager will reply within 24 hours.
- Free quote
What is OT Incident Response Expert Support?
OT Incident Response Expert Support provides on-demand access to specialists who understand SCADA, PLCs, and industrial protocols — available 24/7 via a dedicated alarm line to coordinate containment, forensics, and safe production restoration during a live OT security incident. Retainer models range from remote-first support through on-site presence, with response times set in the agreement, replacing the need to build an in-house OT security team and meeting NIS2 incident management obligations.
Contact your account manager
Discuss OT Incident Response Expert Support with your dedicated account manager.
OT incident requires specialists - their absence costs hours of downtime
Dedicated expert support for OT environments
Incident Response
OT incident response coordination
OT Forensics
Industrial system trace analysis
Recovery Support
Safe production restoration
Norsk Hydro - 9 Days Downtime, $70M Losses, Organizational Chaos
In March 2019 LockerGoga ransomware attack paralyzed Norwegian aluminum giant. IT was prepared, but there were no procedures for OT. Chaos lasted 9 days - nobody knew if it was safe to start production systems. Losses: $70 million.
Without dedicated OT IR support:
- Long downtime because IT team doesn’t understand OT (different protocols, systems, risks)
- No procedures - every incident is improvisation
- Risk of equipment damage from wrong decisions during recovery
- Communication chaos between IT, OT and management
- No forensics - you don’t know how attack happened and if it can repeat
- NIS2 penalties (lack of incident management)
Ready Expert Team When You Need Them
Retainer model - you pay monthly fee for readiness, use when there’s incident. Without hiring full-time OT security experts (which you won’t find).
What you get:
- 24/7/365 availability - dedicated alarm line
- OT security expert team (SCADA, PLC, DCS, industrial protocols)
- Response coordination between IT, OT and management
- Remote support and optionally on-site (arrival within hours)
- Forensics for OT environments (SCADA logs, PLC programs, network traffic)
- Containment support (isolation without stopping critical processes)
- Recovery plan - what to restore and in what order
- Post-incident review and lessons learned
- Documentation for auditors and regulators (NIS2, etc.)
- Knowledge transfer - your team learns during incident
Who Is It For?
This service is for you if:
- You run 24/7 production and can’t afford long downtime
- You’re critical infrastructure operator (incident management obligation)
- You have IT security team but lack OT experts
- You want to meet NIS2 without building entire Incident Response team
- You see attacks on other companies in your industry and want to be prepared
Cooperation Models
Retainer - Incident Readiness
Basic Retainer:
- Monthly readiness fee
- 24/7 availability (alarm line)
- Remote support within the contracted time
- 8h support monthly (roll over)
- For companies 50-500 employees
Premium Retainer:
- Basic + on-site support (arrival within the contracted time)
- Dedicated Incident Response Manager
- 16h support monthly
- Quarterly IR procedure review
- For companies 500+ or critical infrastructure
Enterprise:
- Premium + proactive monitoring
- Threat hunting in OT logs
- Embedded expert (visit 1x/month)
- Unlimited support during incident
- For corporations and critical infrastructure
Pay-per-Incident
Without retainer - pay only when there’s incident. Higher rates, longer response time (best effort instead of SLA). For companies that prefer not to plan for incidents.
Support Scope
What We Do During OT Incident
1. Triage and Assessment (0-2h)
- Alarm call with your team
- Situation assessment: what’s happening, what’s production impact
- Incident classification (ransomware, sabotage, failure, operator error)
- Appropriate resource mobilization
2. Containment (2-8h)
- Stop spread (segment isolation)
- Assess what can safely disconnect without stopping production
- Backup key systems before further actions
- Coordination with maintenance team
3. Investigation & Forensics (parallel)
- SCADA, HMI, firewall log analysis
- PLC program dump (check for modifications)
- Network traffic analysis (pcap from OT)
- Timeline reconstruction - how attack happened
- Ground zero identification
4. Eradication (after investigation)
- Remove malware/changes from OT systems
- Credential changes (SCADA, PLC, HMI)
- Patch vulnerabilities (if possible in OT)
- Verify attacker no longer has access
5. Recovery
- System restoration plan (what in what order)
- Monitoring during production restart
- Verify systems work correctly
- Stand-by for first 24-48h
6. Post-Incident
- Detailed report with timeline and root cause
- Lessons learned workshop
- Long-term recommendations
- Documentation for auditors/regulators
Related Glossary Terms
Learn more about key concepts related to this service:
How we work
Our proven service delivery process.
Alert & Triage
Situation assessment and team mobilization
Containment
Isolation and spread prevention
Investigation
Forensics and root cause analysis
Recovery
Restoration and lessons learned
Benefits for your business
What you gain by choosing this service.
Shorter Downtime
Experts act fast and know OT
Lower Costs
Retainer cheaper than own IR team
NIS2 Compliance
Meet incident management requirements
Knowledge Transfer
Your team learns from experts
Related Articles
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Read more →Frequently Asked Questions
Common questions about OT Incident Response Expert Support.
How quickly do you respond to an OT incident report?
In the retainer model: remote support and on-site (Premium) within the time agreed in the contract. A dedicated alarm line is available 24/7/365.
How much does the retainer model cost vs pay-per-incident?
The Basic Retainer starts from €1,200/month (8h support, 24/7 remote). Pay-per-incident has higher hourly rates and best-effort response time instead of SLA. The retainer is cost-effective for companies with 24/7 production.
Do your experts know SCADA and PLC systems?
Yes. Our team specializes in OT/ICS environments: SCADA, PLC, DCS, HMI, and industrial protocols. We understand the consequences of actions for physical processes - we plan containment to minimize impact on production.
What does the post-incident review include?
A detailed report with attack timeline and root cause analysis, a lessons learned workshop with the IT/OT team, long-term recommendations, and documentation compliant with NIS2 and regulator requirements.